Engaging Employees in the Hospitality Industry

IN THE YEAR AHEAD, HOTEL EMPLOYEES WILL HAVE EVER GREATER ACCESS TO MORE AND DIFFERENT WAYS OF UNDERSTANDING THEIR COMPANY’S PERFORMANCE, CULTURE AND LEADERSHIP, WRITES STEVE LAWLER, MANAGING PARTNER OF ST. LOUIS-BASED OPINIONS INCORPORATED. NEW SOCIAL MEDIA TECHNOLOGIES WILL CATALYZE CHANGES IN THE RELATIONS NOT ONLY BETWEEN EMPLOYERS AND EMPLOYEES, BUT ALSO THOSE BETWEEN EMPLOYEES AND GUESTS. ENGAGING EMPLOYEES WILL THEREFORE BE A KEY OBJECTIVE FOR ENLIGHTENED MANAGERS.
To read the article please click here Hotel Employee Engagement Article

By |December 11th, 2013|Employee Engagement, Engagement Surveys, Hospitality, Surveys|Comments Off on Engaging Employees in the Hospitality Industry|

Keys to Effective Employee Engagement Surveys

Les Landes’s Webtalkradio show on Employee Engagement: The Heart of Business Success features this interview. Employee engagement surveys come in all shapes and sizes, and they are definitely not all created equal. Creating an effective survey that produces meaningful, actionable data is a true science. According to Bob Hardy from Opinions Incorporated, it begins with a rigorous process to ensure that you are crystal clear about what you want to GET from it – and what you’re going to DO with it. Then you need to be painstakingly precise in asking the right questions in the right way to ensure you’re evoking appropriate responses. Listen in and learn how to make sure you’re hitting the mark and getting the bang for the buck in your next employee engagement survey.

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By |October 7th, 2013|Employee Surveys, Engagement Surveys, Surveys|Comments Off on Keys to Effective Employee Engagement Surveys|